PMS Implementation & Configuration
We set up your Property Management System correctly from day one — room types, rate plans, taxes and user roles — so front office runs smoothly from launch.
Learn more →Hospitality Technology Consultancy · Kenya
Hospitality Technology That Works.
Omnitrade Networks Consultancy helps hotels, restaurants, lodges and resorts implement, integrate, troubleshoot and properly use their PMS, POS and hospitality IT systems — from first setup to daily operation.
📍 Nairobi📍 Narok📍 Kajiado🇰🇪 Remote support across Kenya
Hands-on
PMS & POS implementation experience
OPERA · Simphony
Oracle Hospitality systems focus
Go-Live
On-site & remote launch support
Kenya-based
Nairobi, Narok & Kajiado coverage
What We Do
Hospitality IT Services Built Around Real Operations
From first-time PMS installation to daily troubleshooting, our services are structured around the problems hotels and restaurants actually face.
POS Implementation & Support
Menus, price lists, discounts, tax setup and printer/KDS routing configured for restaurants and bars — reducing posting errors at the till.
Learn more →OPERA Cloud / OPERA PMS Support
Configuration, user access, interface checks and day-to-day operational support for properties running OPERA Cloud or OPERA PMS.
Learn more →Oracle Simphony / MICROS POS Support
Enterprise and workstation configuration, KDS setup and troubleshooting for Simphony and legacy MICROS POS environments.
Learn more →PMS & POS Integration
We connect your PMS and POS so charges post correctly to guest folios — reducing manual postings and revenue leakage.
Learn more →Hotel System Go-Live Support
On-site or remote support during launch week — the period when configuration gaps and user errors surface fastest.
Learn more →PMS & POS Expertise
We Work Inside the Systems Your Hotel Runs On
Hospitality technology is different from general IT. A hotel's front office, restaurant till and kitchen display all need to agree with each other — and when they don't, revenue and guest experience suffer. We focus specifically on:
- ✔ OPERA Cloud & OPERA PMS configuration and support
- ✔ Oracle Simphony & MICROS POS setup and troubleshooting
- ✔ Prologic First consultancy
- ✔ Back-office interface mapping between PMS, POS and reporting tools
- ✔ Network infrastructure that hospitality systems depend on
Implementation & Go-Live, Step by Step
1. Assessment
We review your property's operations, existing systems and requirements.
2. Configuration
PMS/POS setup, rate plans, menus, taxes, interfaces and user roles.
3. Testing
Transactions, postings and reports are verified before go-live.
4. Go-Live Support
On-site or remote presence during launch to resolve issues immediately.
5. Post-Implementation Support
Ongoing troubleshooting, training and system health checks.
Real Operational Problems
Hospitality IT Problems We've Solved
Examples of the kind of issues hotels and restaurants bring to us — documented in detail in our Knowledge Hub.
OPERA Cloud
Interface Down Between PMS and POS
Charges stopped posting from the restaurant POS to guest folios overnight.
Read the case →
Simphony / KDS
Kitchen Display Not Showing Orders
Orders placed at the POS were not appearing on the kitchen display during service.
Read the case →
Back Office
Revenue Figures Not Matching POS Reports
Month-end reporting showed a mismatch between the back office and POS revenue totals.
Read the case →Hospitality IT Training
Learn the Systems Hotels Actually Run On
Whether you're a hotel employee who wants to understand your PMS, or someone aspiring to enter hospitality IT as a career, our training modules are built around real hotel and restaurant workflows — not generic IT theory.
Modules cover OPERA PMS/Cloud, Simphony/MICROS POS, hotel networking, interface mapping, troubleshooting and go-live preparation.
Start Learning Hospitality IT
Introduction to PMSBeginner
OPERA Cloud FundamentalsBeginner
PMS/POS Integration PrinciplesIntermediate
Hotel IT TroubleshootingAdvanced
Paid Hospitality IT Knowledge
In-Depth Solutions, When You Need Them
Every Knowledge Hub article explains the problem, symptoms and likely cause for free. The full step-by-step solution is unlocked individually via M-Pesa — no subscriptions, pay only for what you need.
Paid — KES 300
Interface Down Between PMS and POS
Full diagnostic steps and resolution for OPERA Cloud interface failures.
Paid — KES 200
KDS Not Showing Kitchen Orders
Step-by-step fix for Simphony KDS connectivity and routing issues.
Paid — KES 500
Back Office vs POS Revenue Mismatch
Full reconciliation and interface-mapping walkthrough.
Why Choose Omnitrade Networks Consultancy
A Practical Partner, Not Just a Vendor
Hospitality-Specific Focus
We specialise in hotel and restaurant technology — not general IT support stretched across every industry.
Practical, Hands-On Support
We work inside your actual PMS/POS environment, not just on paper or over generic scripts.
Knowledge You Can Reuse
Documented troubleshooting and training so your team becomes more independent over time.
Local & Remote Coverage
Based in Nairobi with coverage in Narok, Kajiado and remote support across Kenya.
Who We Support
Built for Small and Growing Hospitality Businesses
Small Restaurants
Small Hotels
Lodges & Resorts
Hospitality Startups
Hotel & Restaurant Owners
Hospitality Managers
In-House IT Teams
First-Time Tech Adopters
Where We Work
Serving Nairobi, Narok, Kajiado and Kenya
We provide on-site hospitality IT consultancy in Nairobi, Narok and Kajiado, and remote PMS/POS support to hospitality businesses across Kenya.
Nairobi
Hotel and restaurant technology support across the city and surrounding areas.
Nairobi support details →Narok
Supporting lodges and hospitality businesses serving the Maasai Mara region.
Narok support details →Kajiado
On-site consultancy for hospitality properties across Kajiado County.
Kajiado support details →Remote hospitality IT support is available to clients anywhere in Kenya.
Client Feedback
What Clients Say
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Our Work
Hospitality IT Projects
Photos from installations, go-live support, training sessions and network setups will be added here.
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PMS/POS Installation
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PMS/POS Installation
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Go-Live Support
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Go-Live Support
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Networking Setup
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Networking Setup
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Team Training
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Team Training
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