Simphony KDS Not Displaying Kitchen Orders
Symptoms
- Orders placed at the POS terminal do not appear on one or more kitchen display screens
- Kitchen staff report missing or delayed orders during service
- KDS screen may appear frozen, blank, or stuck on a previous order
- Some order types (e.g. modifiers or specific menu categories) may route correctly while others do not
Possible Cause
This is commonly caused by a KDS routing/order-device configuration issue, a network connectivity problem between the POS workstation and the KDS controller, a KDS display service that has stopped responding, or a menu item that is not correctly linked to the expected kitchen display group.
Initial Checks
- Confirm whether the issue affects one KDS screen or all kitchen displays.
- Check the network connection and power status of the affected KDS unit.
- Test with a different menu item to see if the issue is item-specific or system-wide.
- Check whether the KDS controller/service is running on the back-office server.
Full Step-by-Step Solution
Learn exactly how the KDS routing was diagnosed and corrected, including the specific configuration screens and test order sequence used to confirm the fix.
KES 200
Pay via M-Pesa
Paybill Number247247
Account Number1640286405594
AmountKES 200
- Go to M-Pesa on your phone and select Lipa na M-Pesa > Pay Bill.
- Enter Business Number 247247 and Account Number 1640286405594.
- Enter amount KES 200 and confirm with your M-Pesa PIN.
- Copy the M-Pesa transaction code from your confirmation SMS and submit it below.
Related Problems
- OPERA Cloud Shows Interface Down Between PMS and POS
- Back Office Revenue Figures Do Not Match POS Reports
Keywords: Simphony KDS not showing orders, kitchen display not working, KDS connectivity problem, restaurant POS Kenya.